Each of TrentaHost’s shared servers carry a 24 hour money back guarantee on them. Remember, this is only for monthly hosting and reseller packages and does not apply to administrative fees, install fees for custom software, SSL Certificates, Dedicated IP Addresses, Virtual Private Servers (VPS), Dedicated Servers,or domain registration/transfer/renewals. This is down to us if we agree with your reasoning and if we can fix the issue then a refund will not be issued. Prepayments and account credit are ineligible to be refunded, or transferred to alternate accounts regardless if the upcoming billing term has started. TrentaHost will not activate new orders or activate new packages for customers who have an outstanding balance with TrentaHost. For a new order to be setup or a new package to be activated, you must have a balance of $0.00, unless otherwise stated by trentaHost in writing.