PRIVACY POLICY
Effective Date: 2025-04-11
This Privacy Policy (“Policy”) describes how TRENTAHOST INC. (“TrentaHost,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from users (“User(s),” “you,” or “your”) of the website located at www.trentahost.com and all affiliated domains, services, products, and applications operated by TrentaHost (collectively, the “Services”).
1. Scope and Application
This Policy applies to all personal information collected through your interaction with the Services, including, but not limited to, account creation, billing, support, marketing, or participation in promotions or surveys.
By accessing or using the Services, you acknowledge and accept the practices described in this Policy. If you do not agree, you must discontinue use of the Services immediately.
2. Information We Collect
a. Personal Information
We may collect personal information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with an individual, including but not limited to:
Full name
Billing and mailing address
Email address
Telephone number
IP address
Payment details (e.g., credit card number, billing information)
Government-issued identification (if required for verification purposes)
Account credentials (e.g., username and password)
Such information is collected when Users:
Register for a TrentaHost account
Place an order
Submit support tickets or contact forms
Subscribe to newsletters
Respond to surveys or promotional offers
Use features or resources made available through our Services
b. Non-Personal Information
We may also collect non-identifying data, such as:
Browser type and version
Device type
Operating system
Referring website
Session duration and page views
Internet Service Provider (ISP)
Anonymous demographic information
c. Cookies and Tracking Technologies
Our Services may use cookies, web beacons, tags, scripts, and other tracking technologies to:
Authenticate sessions
Store preferences
Analyze site traffic and usage
Enable advertising, including retargeting via partners like AdRoll
Users may configure their browser settings to refuse cookies. Note that certain functionalities may not operate properly without cookies.
3. Use of Information
We use collected information for purposes including, but not limited to:
Providing and maintaining Services
Processing transactions and managing payments
Sending administrative notifications, invoices, and order updates
Responding to customer inquiries and support requests
Enhancing and customizing the User experience
Conducting research and analysis to improve Services
Sending marketing and promotional communications (with User consent)
Enforcing our Terms of Service and other applicable agreements
Complying with legal and regulatory obligations
4. Disclosure of Information
We do not sell, lease, or trade personal information to third parties. We may share your information with trusted third parties under strict confidentiality obligations, including:
Payment processors
Fraud detection services
Hosting and infrastructure providers
Customer support and marketing automation platforms
Legal or regulatory authorities (when required by law or legal process)
TrentaHost may also disclose personal data:
In response to subpoenas, court orders, or legal proceedings
To enforce or apply our Terms of Service or Acceptable Use Policy
To protect the rights, property, or safety of TrentaHost, its customers, or others
5. Data Security
We implement administrative, technical, and physical safeguards designed to:
Prevent unauthorized access, disclosure, or destruction of data
Protect User data against breaches and malware
Maintain PCI-DSS compliance for payment data
While no system is 100% secure, we strive to use commercially acceptable means to protect your information.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law, including:
While your account remains active
To comply with tax, legal, or accounting requirements
To resolve disputes or enforce our agreements
7. International Transfers
By accessing our Services, you consent to the transfer, storage, and processing of your data outside your country of residence, including in jurisdictions that may not provide the same level of data protection as your home country.
8. Your Rights and Choices
Depending on your jurisdiction, you may have the right to:
Access and obtain a copy of your personal data
Request correction or deletion of inaccurate or outdated information
Object to or restrict processing of your data
Withdraw consent to data processing
Request data portability
Opt out of marketing communications at any time
To exercise any of these rights, please contact us at [email protected].
9. Third-Party Services and Links
Our Site may contain links to third-party websites or tools. TrentaHost is not responsible for the privacy practices or content of such third parties. Users are encouraged to review the privacy policies of any third-party sites they visit.
10. Children’s Privacy
Our Services are not directed to, nor do we knowingly collect personal information from, individuals under the age of 18. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.
11. Changes to This Policy
We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page with the “Effective Date” updated accordingly. Continued use of the Services after any such changes constitutes your acknowledgment and acceptance of the updated Policy.
12. Contact Information
For questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:
TRENTAHOST INC.
www.trentahost.com
Email: [email protected]