Effective Date: 2025-04-11

This Privacy Policy (“Policy”) describes how TRENTAHOST INC. (“TrentaHost,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information obtained from users (“User(s),” “you,” or “your”) of the website located at www.trentahost.com and all affiliated domains, services, products, and applications operated by TrentaHost (collectively, the “Services”).

1. Scope and Application

This Policy applies to all personal information collected through your interaction with the Services, including, but not limited to, account creation, billing, support, marketing, or participation in promotions or surveys.

By accessing or using the Services, you acknowledge and accept the practices described in this Policy. If you do not agree, you must discontinue use of the Services immediately.

2. Information We Collect

a. Personal Information

We may collect personal information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with an individual, including but not limited to:

• Full name

• Billing and mailing address

• Email address

• Telephone number

• IP address

• Payment details (e.g., credit card number, billing information)

• Government-issued identification (if required for verification purposes)

• Account credentials (e.g., username and password)

Such information is collected when Users:

• Register for a TrentaHost account

• Place an order

• Submit support tickets or contact forms

• Subscribe to newsletters

• Respond to surveys or promotional offers

• Use features or resources made available through our Services

b. Non-Personal Information

We may also collect non-identifying data, such as:

• Browser type and version

• Device type

• Operating system

• Referring website

• Session duration and page views

• Internet Service Provider (ISP)

• Anonymous demographic information

c. Cookies and Tracking Technologies

Our Services may use cookies, web beacons, tags, scripts, and other tracking technologies to:

• Authenticate sessions

• Store preferences

• Analyze site traffic and usage

• Enable advertising, including retargeting via partners like AdRoll

Users may configure their browser settings to refuse cookies. Note that certain functionalities may not operate properly without cookies.

3. Use of Information

We use collected information for purposes including, but not limited to:

• Providing and maintaining Services

• Processing transactions and managing payments

• Sending administrative notifications, invoices, and order updates

• Responding to customer inquiries and support requests

• Enhancing and customizing the User experience

• Conducting research and analysis to improve Services

• Sending marketing and promotional communications (with User consent)

• Enforcing our Terms of Service and other applicable agreements

• Complying with legal and regulatory obligations

4. Disclosure of Information

We do not sell, lease, or trade personal information to third parties. We may share your information with trusted third parties under strict confidentiality obligations, including:

• Payment processors

• Fraud detection services

• Hosting and infrastructure providers

• Customer support and marketing automation platforms

• Legal or regulatory authorities (when required by law or legal process)

TrentaHost may also disclose personal data:

• In response to subpoenas, court orders, or legal proceedings

• To enforce or apply our Terms of Service or Acceptable Use Policy

• To protect the rights, property, or safety of TrentaHost, its customers, or others

5. Data Security

We implement administrative, technical, and physical safeguards designed to:

• Prevent unauthorized access, disclosure, or destruction of data

• Protect User data against breaches and malware

• Maintain PCI-DSS compliance for payment data

While no system is 100% secure, we strive to use commercially acceptable means to protect your information.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law, including:

• While your account remains active

• To comply with tax, legal, or accounting requirements

• To resolve disputes or enforce our agreements

7. International Transfers

By accessing our Services, you consent to the transfer, storage, and processing of your data outside your country of residence, including in jurisdictions that may not provide the same level of data protection as your home country.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

• Access and obtain a copy of your personal data

• Request correction or deletion of inaccurate or outdated information

• Object to or restrict processing of your data

• Withdraw consent to data processing

• Request data portability

• Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Services and Links

Our Site may contain links to third-party websites or tools. TrentaHost is not responsible for the privacy practices or content of such third parties. Users are encouraged to review the privacy policies of any third-party sites they visit.

10. Children’s Privacy

Our Services are not directed to, nor do we knowingly collect personal information from, individuals under the age of 18. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

11. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Changes will be posted on this page with the “Effective Date” updated accordingly. Continued use of the Services after any such changes constitutes your acknowledgment and acceptance of the updated Policy.

12. Contact Information

For questions or concerns regarding this Privacy Policy or our data handling practices, please contact us at:

TRENTAHOST INC.
www.trentahost.com
Email: [email protected]