Support

LIVE CHAT

TrentaHost provides 24/7 around the clock live chat to all of our customers so that they could get help when they need it the most and best of all they don’t have to wait! To make use of this wonderful feature just look for the popup that appears on (the bottom right -hand side) of all the pages.

Please Note: LiveChat technicians can only assist with basic Support, Sales & Billing queries. All support issues must be documented as per company policies and LiveChat Agents may request for a support ticket to still be opened for further follow-up or for issues that require drastic account changes. 

 

TICKET SUPPORT

We promise max. 24h turnaround

Unfortunately at times our livechat technicians may be unable to help you out or you might want to contact our CEO directly. Then this option is best for you. Our support emails are monitored 24/7 by our support staff to ensure 100% customer satisfaction as we promise you when you signup! The ticket support system is used to document all support, sales and billing queries. We do our best to respond within 30 minutes of initial ticket creation and try to solve all issues ASAP but work on a first-come- first-serve basis with network issues being utmost priority.

 

Department Schedule

In relation to our Livechat and Ticket Support System our follow departments have set schedule hours on which you may get a response.

Support Department: Fully STAFFED 24/7  – Statutory/Government Holidays in Canada will prone delayed responses.

Sales Department: Monday to Friday 9AM – 5PM EST – Agents may respond outside these hours but are not mandated too.

Billing Department: Monday to Friday 9AM – 5PM EST – Agents may respond outside these hours but are not mandated too.

Abuse Department: Monday to Friday 9AM – 5PM EST – Agents may respond outside these hours but are not mandated too.